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Disappointing Groupon experience

January 14th, 2012 at 12:23 pm

Last night we went out to dinner with another couple to a restaurant where we recieved a Groupon certificate for Christmas. I knew that our meals had to be from a selected menu, that was fine. When the waiter got around to place our orders and discovered that we were the couple with the groupon certificate, they shoved a stained photocopy of the selected menu in front of us. Our friends received their meal like 30 minutes before we received ours, so we all had to wait around for each other to eat. It was obvious to everyone that the restaurant wasn't trying too hard with our meals, since they were already paid for. But you would think that part of the benefit of Groupon is the possibility of returning customers. I would never return to that restaurant. And I'm glad I wasn't the one paying for the meal!

Posted in Uncategorized | 6 Comments »

6 Responses to “Disappointing Groupon experience”

  1. snafu Says:
    January 14th, 2012 at 12:30 pm 1326544225
    1326544225

    I'm surprised you didn't speak politely but firmly to the restaurant manager about the issues with the appearance of the menu and the in ordinate wait. I'd give them a call and let them know you'll be on-line to express your disappointment. the research says when someone's unhappy with service, they tell at least 10 people. It's not good for business.

  2. DeniseNTexas Says:
    January 14th, 2012 at 01:57 pm 1326549439
    1326549439

    I agree with snafu. A telephone call to the manager, perhaps mentioning yelp.com might get some serious reaction and improve their service in the future.

  3. creditcardfree Says:
    January 14th, 2012 at 02:13 pm 1326550393
    1326550393

    Darn. Sorry to hear it was so bad. Definitely bad for their business.

  4. LuckyRobin Says:
    January 14th, 2012 at 07:39 pm 1326569941
    1326569941

    I wonder if you could complain to Groupon as well? They shouldn't be doing business with restaurants like that, either.

  5. PNW Mom Says:
    January 14th, 2012 at 08:05 pm 1326571500
    1326571500

    I second all of the above.....I definately would have spoken to a manager and expressed my disappointment.

  6. mamasita Says:
    January 15th, 2012 at 02:16 am 1326593776
    1326593776

    Lol, I wasn't going to waste anymore time dealing with the restaurant by speaking to a manager. The four of us will just never go back, sometimes it's just that simple.

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